If you sent wrong coins to your TOP.ONE coin address:
1. TOP.ONE generally does not offer a token/coin recovery service.
2. If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, TOP.ONE may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk.
3. If you wish to request TOP.ONE to recover your coins, please provide: your TOP.ONE account email, coin name, address, amount, TxID (Critical), transaction screenshot. TOP.ONE team will judge whether or not rescure wrong coins.
4. If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys etc. These operations can only be conducted by authorized staff under carefully security audit. Please be patient as it may cost over 1 month to resure wrong coins.